Legal and Policies

This policy explains what information we collect, why we collect it, and the choices you have.

What we collect

• Club membership. Your name, phone number, email address if you add one, birthday month and day if you add them, and your points, visits, rewards and check-in code.
• Catering requests. Your name, phone number, email address, company if you give one, the date, time, location and size of your event, the items you pick and any notes you write.
• Email sign-up. The email address you enter.
• Orders. Purchases at our windows are processed by Square. Online orders are placed with DoorDash through our ordering page, and DoorDash's own terms and privacy policy apply to what you give them. We receive the order details we need to make your food and add your points.
• Job applications. Whatever you choose to send us.
• Collected automatically. Your device type, approximate location such as country, your IP address, the pages and buttons you use, and a random ID stored in your browser. Google Analytics and Google Ads also set cookies, described below.
• Saved on your device. If you sign in to the Club, your browser keeps your phone number and a sign-in token so you stay signed in. Signing out removes them.

How we use it

• To run the Club: track your points, show your rewards and let staff find your account.
• To confirm it is really you, by sending a one-time code.
• To plan, quote and deliver catering.
• To answer your questions.
• To send emails about your points and rewards, and occasional offers.
• To understand how the site is used and how our ads perform, so we can improve both.
• To prevent fraud and abuse, and to meet legal requirements.

Emails and texts

• Email. If you add an email address to your Club account, give one at the counter or sign up on the site, we will email you about your points and rewards and send occasional offers. Every email has an unsubscribe link, and it works right away.
• Catering. We use your catering request details only to reply about your event and deliver it. We do not add catering contacts to our marketing emails.
• Texts. We only text the one-time codes you ask for. Message and data rates may apply. We do not send marketing texts. If that ever changes, we will ask for your permission first.

Who we share it with

We do not sell your personal information. We share it only with companies that help us run the business, and only what they need:

• Square, for payments, the rewards program and customer records.
• Mailchimp and Resend, for sending email.
• Twilio, for sending text codes.
• DoorDash, for online ordering and delivery.
• Cloudflare and our web host, for running and securing the site.
• Google, for site analytics, ad measurement, maps and fonts.

We may also share information when the law requires it, to protect our customers, staff or business, or as part of a sale or merger of the business.

The Club leaderboard

The Club page shows the top members by points. Names are partly hidden: part of the first name and the first letter of the last name. If you would rather not appear, email us and we will hide your name.

Cookies and analytics

We use Google Analytics to see how the site is used and Google Ads to measure whether our ads lead to visits. These set cookies in your browser. You can block or delete cookies in your browser settings, install Google's Analytics opt-out add-on, and manage ad personalization in your Google ad settings. The site works without these cookies. Our site does not currently respond to browser "Do Not Track" signals.

How long we keep it

• Club account details, for as long as your account is open.
• Detailed site activity, for about 90 days. After that we keep only totals that do not identify you.
• Catering requests and order records, for as long as we need them for our business and tax records.

You can ask us to delete your information sooner. See Your Data.

Children

Our site and the Club are not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

Security

We take reasonable steps to protect your information, including encrypted connections and limiting who on our team can see it. No system can be guaranteed to be completely secure.

Changes

If we change this policy we will post the new version here and update the date at the top. If a change is significant we will also say so on the Club page.

Contact

Privacy questions and requests: shawarmatruckpdx+privacy@gmail.com, or by mail to The Shawarma Truck LLC, 1825 N Williams Ave, Portland, OR 97227.

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The Shawarma Truck Club is our free rewards program. By joining or using it you agree to these terms.

Joining

• The Club is free. You must be 13 or older.
• Your phone number is your account. One account per person and per phone number.
• We may text a one-time code to confirm the number is yours.

Earning points

• You earn 5 points for every $1 you spend on food and drinks.
• To earn in person, give your phone number or show your Club code when you pay.
• Online orders placed through our ordering page earn points when the order uses your Club phone number.
• New members get a one-time 100 point joining bonus.
• Tips and fees may not earn points.
• If points are missing, contact us with your receipt and we will look into it.

Rewards

• The current rewards and what each one costs in points are shown on the Club page.
• Rewards are claimed in person at the counter by showing your Club code. Claiming a reward spends the points.
• If we give you a claim code, it is good for one use and for a limited time.
• Rewards depend on what is available that day. We may swap in an item of equal value.
• Rewards cannot be exchanged for cash.

Your points

• Points do not expire while the Club is running and your account is in good standing.
• Points have no cash value, are not your property and cannot be sold or transferred to someone else.
• Your rank is based on all the points you have ever earned. It is a badge of status only, and spending points never lowers it.

Leaderboard and coming features

Top members appear on the Club leaderboard with a partly hidden name. See the Privacy Policy to opt out. Features marked "coming soon", such as the monthly scratch card, the birthday treat and refer a friend, will have their own rules posted here when they launch.

Changes and ending the program

We may change how points are earned, which rewards are offered and what they cost, and we will post changes on this page. If we ever end the Club we will give at least 30 days' notice on the Club page so you can use your points.

Fair use

We may correct points added by mistake, and we may suspend or close an account that is used for fraud, abuse or in a way that breaks these terms. Points in a closed account are lost.

Closing your account

You can close your account at any time by emailing shawarmatruckpdx+privacy@gmail.com. Closing your account removes any points you have not used.

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By using this website or our app you agree to these terms. If you do not agree, please do not use them.

Our content

Everything on this site, including the food photos, menus, text, logos and design, belongs to The Shawarma Truck LLC or the partners who have let us use it, and is protected by copyright and trademark law. You may not copy, reuse, publish or use any of it for business purposes, including our food photos, without our written permission. Other brand names mentioned on the site belong to their owners.

Menu, prices and hours

We work to keep the site accurate, but items, prices, hours and availability can change without notice and can differ between locations. Photos show how food is typically served and may vary.

Food allergies

Our food is prepared in a shared kitchen that handles gluten, dairy, sesame and nuts. We cannot guarantee that any item is free of allergens. Labels such as vegetarian, vegan or gluten-free describe the ingredients in a dish, not the kitchen it is made in. If you have a food allergy, please tell our staff before you order.

Online ordering

Online orders for pickup and delivery are placed through DoorDash. DoorDash's terms apply to those orders, and any fees are shown at checkout before you pay. If something is wrong with an order, call the location as soon as you can and we will do our best to make it right.

Using the site

Please do not misuse the site. That includes trying to get into someone else's Club account, interfering with how the site works, or collecting information from it with automated tools.

Links to other sites

We link to other sites such as DoorDash, Google and social media. We are not responsible for their content or how they handle your information.

Disclaimer and limit of liability

The site and app are provided "as is". To the fullest extent the law allows, The Shawarma Truck LLC is not liable for indirect, incidental or consequential damages arising from your use of the site or app, and our total liability for any claim is limited to the amount you paid us for the order the claim relates to. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.

Governing law

These terms are governed by the laws of the State of Oregon. Any dispute will be handled in the state or federal courts located in Multnomah County, Oregon.

Changes and contact

We may update these terms by posting a new version here. Questions: shawarmatruckpdx@gmail.com or (971) 977-2277.

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Requests and confirmed orders

Sending a catering request through our site does not place an order. Your booking is confirmed when we have agreed the details with you in writing and received your payment. Prices and totals shown on the site are estimates. Your final price is the one in the quote we send you.

Booking ahead

Catering must be booked at least 2 weeks before your event.

Payment

The full amount is due up front to confirm your booking.

Cancelling

You can cancel for a full refund within 48 hours of booking. After that, payments are not refundable. If your plans change, contact us as early as you can and we will do our best to help.

Changes to your order

Tell us about changes to your guest count, menu, time or address as early as possible. Changes depend on availability and may change the price.

Delivery and setup

The delivery cost is worked out for each order and is shown in your quote. Setup, if you ask for it, is quoted with your order. Please make sure we have the right address, a contact on the day and a clear place to set up.

Event staff

If you would like our staff to serve at your event, the rate is $40 per hour for each staff member, with a 3 hour minimum.

Minimums

Most catering items have a minimum of 10 orders. Minimums are shown on the catering menu.

Allergies

Catering is prepared in the same shared kitchen as our regular menu, which handles gluten, dairy, sesame and nuts. We cannot guarantee that any item is free of allergens. Please tell us about allergies when you book.

If we have to cancel

If we cannot deliver your order for a reason on our side, we will refund what you paid for it in full. That refund is the limit of our responsibility for the cancelled order.

Contact

shawarmatruckpdx@gmail.com or (971) 977-2277.

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Current codes

• FREESIDE A free side with an online order of $20 or more.
• FREEBAKLAVA A free baklava with an online order of $20 or more.
• FIRSTORDER 10% off your first online order.

Rules for all codes

• Codes work only on our online ordering page and are entered at checkout.
• One code per order. Codes cannot be combined with each other.
• Free items depend on what is available that day.
• Codes have no cash value. Any other limits shown at checkout also apply.
• We may change or end any code at any time.

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We want everyone to be able to read our menu, order our food and use the Club. We are working to make this site and our app meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we keep improving it.

If any part of the site is hard for you to use, we are happy to help by phone or email. We can read you the menu, take a catering request or look up your Club points.

• Portland: (971) 977-2277
• West Linn: (971) 408-3878
• Email: shawarmatruckpdx@gmail.com

Please tell us what page you were on and what went wrong, and we will fix what we can.

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You can ask us at any time to:

• show you the information we hold about you;
• correct it;
• delete it and close your Club account;
• hide your name from the leaderboard;
• stop emailing you. The unsubscribe link in any email also does this.

Email shawarmatruckpdx+privacy@gmail.com from the address on your account, or include your Club phone number, so we can find you. We may ask you to confirm a one-time code before we make changes. We will reply within 45 days.

Deleting your account removes your points and rewards and cannot be undone. We may keep records we are required to keep, such as payment records.

You can sign out of the Club on any device from the Club page, which removes the phone number and sign-in token saved in that browser.

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